Customer Service Front Desk Rep
Part Time • Katy
Benefits:
- Company parties
- Flexible schedule
- Opportunity for advancement
Job Summary
Goldfish Swim School Katy is seeking a friendly, organized, and results-driven Customer Service Representative to serve as the first point of contact for our members and guests. This role is responsible for delivering exceptional customer service while actively driving new enrollments through proactive sales outreach and relationship building. This position does require you to be cross training as a Swim Instructor (SI) and with curriculum knowledge.
Key Responsibilities
- Greet and assist parents and students with a warm, professional, and engaging attitude
- Answer phones, respond to inquiries, and convert leads into enrolled members
- Manage and maintain a pipeline of prospective members to drive consistent growth
- Process student registrations, payments, and retail transactions accurately
- Utilize Salesforce (or similar CRM) to track leads, document interactions, and manage follow-ups
- Schedule and coordinate birthday/pool parties and related communications
- Prepare and manage daily lesson schedules for instructors and management
- Resolve customer questions or concerns with professionalism and urgency
- Maintain cleanliness and organization of front desk, observation, and common areas
- Update promotional displays and communicate current offers to families
- Enforce safety rules and assist with first aid when necessary
- Communicate effectively with English- and Spanish-speaking families across phone, email, and in person
- Must be willing to be to be cross-train as a swim instructor and swim curriculum. This will require you to be in the pool as needed.
Qualifications
- High school diploma (Required)
- 2+ years of customer service and sales experience (outbound sales experience preferred)
- Strong communication and interpersonal skills with a sales-oriented mindset
- Highly organized with the ability to manage multiple tasks and follow-ups
- Must be proavtive in completing routine tasks with minimal supervision
- Bilingual fluency in English and Spanish (spoken and written) strongly preferred
- CPR, First Aid, and AED certification required (or ability to obtain upon hire)
Why Work With Us?
- Supportive, family-friendly work environment
- Flexible scheduling
- Opportunity to make a meaningful impact on children and families
- Fun, energetic workplace focused on safety and growth
Our Mission
Saving and changing lives, every single day. Bubbles is the name of our mascot and his favorite color is orange.
At Goldfish Swim School, our mission is to teach children how to swim and be safer in and around the water—while making their experience GOLDEN! Whether you are in the pool or welcoming families in our tropical lobby, you are making a real impact by helping prevent drowning and building lifelong skills.
Compensation: $9.50 - $13.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!